Triage tickets
Sim routes, tags, and resolves incoming tickets across your help desk automatically.
Sim is the open-source AI workspace where IT teams build, deploy, and manage AI agents that automate ticket triage, access provisioning, and infrastructure monitoring, connecting 1,000+ integrations and every major LLM under IT-grade governance.
IT teams build AI agents in Sim, the open-source AI workspace, with the governance, access controls, and audit trails IT needs, across 1,000+ integrations and every major LLM.
Sim agents handle the repetitive front line so your team works on what matters.
See IT agentsSim routes, tags, and resolves incoming tickets across your help desk automatically.
Sim grants and revokes access by policy, so requests are handled in seconds, not days.
Sim deploys an internal help-desk agent that answers from your own docs.
Sim watches your stack and acts before small issues become outages.
Explore monitoringSim agents watch logs and metrics and flag anomalies the moment they appear.
Sim runs your runbooks automatically and escalates to the right on-call engineer.
Sim logs every agent run block by block, so IT can prove exactly what happened.