What can I automate with ManageEngine ServiceDesk Plus in Sim?

You can create request, get request, list requests, update request, and delete request with ManageEngine ServiceDesk Plus in Sim, plus 26 more ManageEngine ServiceDesk Plus tools listed on this page. Each runs as a tool inside an AI agent, so the agent can combine ManageEngine ServiceDesk Plus with any other connected service and apply LLM reasoning between steps.

How do I connect ManageEngine ServiceDesk Plus to Sim?

(1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a ManageEngine ServiceDesk Plus block onto the workflow builder. (4) Connect your ManageEngine ServiceDesk Plus account with one-click OAuth, with no credentials to copy. (5) Pick a tool such as "Create Request", wire up its inputs, and click Run.

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ManageEngine ServiceDesk Plus integration for AI agents

Q: How do I create request with ManageEngine ServiceDesk Plus in Sim?

Add a ManageEngine ServiceDesk Plus block to your agent and select "Create Request" as the tool. Create a request (ticket) in ManageEngine ServiceDesk Plus Cloud with a subject, description, requester and classification. Fill in the required fields. Inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration.

Manage ServiceDesk Plus Cloud requests, problems, changes, assets, and knowledge base solutions

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Last updated September 3, 2026

What Sim agents can do with ManageEngine ServiceDesk Plus

Full read and write access to ManageEngine ServiceDesk Plus Cloud: create, search, update and delete requests, problems, changes, assets and knowledge base solutions, and add notes to requests, problems and changes. Supports multi-portal accounts. Connecting requires a Zoho account in the US data center.

Category: Support
Authentication: OAuth
Tools: 31
Triggers: 0
Documentation: ManageEngine ServiceDesk Plus docs

How to automate ManageEngine ServiceDesk Plus with Sim

Create a free account
Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.
Add a ManageEngine ServiceDesk Plus block
Open your workspace, drag a ManageEngine ServiceDesk Plus block onto the workflow builder, and connect your account with one-click OAuth.
Configure, connect, and run
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your ManageEngine ServiceDesk Plus automation is live.

Agent templates

Ready-to-use templates featuring ManageEngine ServiceDesk Plus. Click any to build it instantly.

ManageEngine ServiceDesk Plus tools

31 ManageEngine ServiceDesk Plus tools available to Sim agents.

Create Request

Create a request (ticket) in ManageEngine ServiceDesk Plus Cloud with a subject, description, requester and classification.

Get Request

Retrieve a single ManageEngine ServiceDesk Plus Cloud request by ID.

List Requests

List ManageEngine ServiceDesk Plus Cloud requests, with optional search criteria, sorting and paging.

Update Request

Update a ManageEngine ServiceDesk Plus Cloud request: change its status, priority, assignment, classification or description.

Delete Request

Move a ManageEngine ServiceDesk Plus Cloud request to the trash. Deleting a request also removes its notes, tasks and worklogs.

Add Request Note

Add a note to a ManageEngine ServiceDesk Plus Cloud request, optionally making it visible to the requester.

List Request Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud request.

Create Problem

Create a problem record in ManageEngine ServiceDesk Plus Cloud with a title, description and classification.

Get Problem

Retrieve a single ManageEngine ServiceDesk Plus Cloud problem by ID.

List Problems

List ManageEngine ServiceDesk Plus Cloud problems, with optional search criteria, sorting and paging.

Update Problem

Update a ManageEngine ServiceDesk Plus Cloud problem: change its title, status, assignment or classification.

Delete Problem

Delete a ManageEngine ServiceDesk Plus Cloud problem and its associated notes.

Add Problem Note

Add a note to a ManageEngine ServiceDesk Plus Cloud problem.

List Problem Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud problem.

Create Change

Create a change record in ManageEngine ServiceDesk Plus Cloud with a title, stage, status and schedule.

Get Change

Retrieve a single ManageEngine ServiceDesk Plus Cloud change by ID.

List Changes

List ManageEngine ServiceDesk Plus Cloud changes, with optional search criteria, sorting and paging.

Update Change

Update a ManageEngine ServiceDesk Plus Cloud change: move its stage or status, reschedule it, or change its assignment. ServiceDesk Plus requires a comment whenever the status changes.

Delete Change

Delete a ManageEngine ServiceDesk Plus Cloud change and its associated notes.

Add Change Note

Add a note to a ManageEngine ServiceDesk Plus Cloud change.

List Change Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud change.

Create Asset

Create an asset in the ManageEngine ServiceDesk Plus Cloud inventory. Requires a name and an existing product.

Get Asset

Retrieve a single ManageEngine ServiceDesk Plus Cloud asset by ID.

List Assets

List ManageEngine ServiceDesk Plus Cloud assets, with optional search criteria, sorting and paging.

Update Asset

Update a ManageEngine ServiceDesk Plus Cloud asset: reassign it, change its state, or correct its inventory details.

Delete Asset

Delete an asset from the ManageEngine ServiceDesk Plus Cloud inventory.

Create Solution

Add an article to the ManageEngine ServiceDesk Plus Cloud knowledge base under an existing topic.

Get Solution

Retrieve a single ManageEngine ServiceDesk Plus Cloud knowledge base solution by ID.

List Solutions

Search the ManageEngine ServiceDesk Plus Cloud knowledge base, with optional search criteria, sorting and paging.

Update Solution

Update a ManageEngine ServiceDesk Plus Cloud knowledge base solution: revise its body, retitle it, or move it to another topic.

Delete Solution

Delete an article from the ManageEngine ServiceDesk Plus Cloud knowledge base, along with its comments and versions.

Frequently asked questions

Sim's ManageEngine ServiceDesk Plus integration adds 31 tools to the AI agents you build in Sim's visual workflow builder. Manage ServiceDesk Plus Cloud requests, problems, changes, assets, and knowledge base solutions.