ManageEngine ServiceDesk Plus

Create Request

Create a request (ticket) in ManageEngine ServiceDesk Plus Cloud with a subject, description, requester and classification.

Get Request

Retrieve a single ManageEngine ServiceDesk Plus Cloud request by ID.

List Requests

List ManageEngine ServiceDesk Plus Cloud requests, with optional search criteria, sorting and paging.

Update Request

Update a ManageEngine ServiceDesk Plus Cloud request: change its status, priority, assignment, classification or description.

Delete Request

Move a ManageEngine ServiceDesk Plus Cloud request to the trash. Deleting a request also removes its notes, tasks and worklogs.

Add Request Note

Add a note to a ManageEngine ServiceDesk Plus Cloud request, optionally making it visible to the requester.

List Request Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud request.

Create Problem

Create a problem record in ManageEngine ServiceDesk Plus Cloud with a title, description and classification.

Get Problem

Retrieve a single ManageEngine ServiceDesk Plus Cloud problem by ID.

List Problems

List ManageEngine ServiceDesk Plus Cloud problems, with optional search criteria, sorting and paging.

Update Problem

Update a ManageEngine ServiceDesk Plus Cloud problem: change its title, status, assignment or classification.

Delete Problem

Delete a ManageEngine ServiceDesk Plus Cloud problem and its associated notes.

Add Problem Note

Add a note to a ManageEngine ServiceDesk Plus Cloud problem.

List Problem Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud problem.

Create Change

Create a change record in ManageEngine ServiceDesk Plus Cloud with a title, stage, status and schedule.

Get Change

Retrieve a single ManageEngine ServiceDesk Plus Cloud change by ID.

List Changes

List ManageEngine ServiceDesk Plus Cloud changes, with optional search criteria, sorting and paging.

Update Change

Update a ManageEngine ServiceDesk Plus Cloud change: move its stage or status, reschedule it, or change its assignment. ServiceDesk Plus requires a comment whenever the status changes.

Delete Change

Delete a ManageEngine ServiceDesk Plus Cloud change and its associated notes.

Add Change Note

Add a note to a ManageEngine ServiceDesk Plus Cloud change.

List Change Notes

List the notes on a ManageEngine ServiceDesk Plus Cloud change.

Create Asset

Create an asset in the ManageEngine ServiceDesk Plus Cloud inventory. Requires a name and an existing product.

Get Asset

Retrieve a single ManageEngine ServiceDesk Plus Cloud asset by ID.

List Assets

List ManageEngine ServiceDesk Plus Cloud assets, with optional search criteria, sorting and paging.

Update Asset

Update a ManageEngine ServiceDesk Plus Cloud asset: reassign it, change its state, or correct its inventory details.

Delete Asset

Delete an asset from the ManageEngine ServiceDesk Plus Cloud inventory.

Create Solution

Add an article to the ManageEngine ServiceDesk Plus Cloud knowledge base under an existing topic.

Get Solution

Retrieve a single ManageEngine ServiceDesk Plus Cloud knowledge base solution by ID.

List Solutions

Search the ManageEngine ServiceDesk Plus Cloud knowledge base, with optional search criteria, sorting and paging.

Update Solution

Update a ManageEngine ServiceDesk Plus Cloud knowledge base solution: revise its body, retitle it, or move it to another topic.

Delete Solution

Delete an article from the ManageEngine ServiceDesk Plus Cloud knowledge base, along with its comments and versions.