Zoho Desk

Sim's Zoho Desk integration adds 10 Zoho Desk tools and 1 real-time trigger to the AI agents you build in Sim's visual workflow builder — you build it all visually. Manage Zoho Desk tickets, comments, threads, and contacts. Teams often pair Zoho Desk with Linear and Rippling in the same agent.

You can list Tickets, get Ticket, update Ticket, list Comments, and add Comment with Zoho Desk in Sim, plus 5 more Zoho Desk tools listed on this page. Each runs as a tool inside an AI agent block, so an agent can chain Zoho Desk with services like Linear and Rippling and apply LLM reasoning between steps.

Connecting Zoho Desk takes about five minutes: (1) Create a free account at sim.ai. (2) Create an agent in your workspace. (3) Drag a Zoho Desk block onto the workflow builder. (4) Connect your Zoho Desk account with one-click OAuth, with no credentials to copy. (5) Pick a tool such as "List Tickets", wire up its inputs, and click Run, and your agent is live.

Add a Zoho Desk block to your agent and select "List Tickets" as the tool. List tickets from a Zoho Desk organization with optional filters. Returns a list projection: description, resolution, statusType and classification are only available from Get Ticket. Fill in the required fields. Inputs can reference outputs from earlier steps, such as text generated by an AI block or data fetched from another integration, and you build it all visually.

Add a Zoho Desk trigger block to your agent and copy its generated webhook URL into Zoho Desk's webhook settings. Sim supports 1 real-time trigger for Zoho Desk: Zoho Desk Event. Once configured, every matching Zoho Desk event starts your agent instantly, no polling, no delay.

Sim receives the full event payload Zoho Desk sends, typically the record or object that changed, plus metadata like the event type and timestamp. Every field in the payload is available as a variable you can pass to AI blocks, conditions, or other integrations.