Zendesk

Overview

Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.

How to automate Zendesk with Sim

1. 01

   Create a free account

   Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

2. 02

   Add a Zendesk block

   Open a workflow, drag a Zendesk block onto the canvas, and authenticate your account.

3. 03

   Configure, connect, and run

   Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Zendesk automation is live.

Workflow templates

Ready-to-use workflows featuring Zendesk. Click any to build it instantly.

• Zendesk

  Support ticket knowledge search

  Try this workflow →

Supported tools

26 Zendesk tools available in Sim

• Get Tickets

  Retrieve a list of tickets from Zendesk with optional filtering

• Get Ticket

  Get a single ticket by ID from Zendesk

• Create Ticket

  Create a new ticket in Zendesk with support for custom fields

• Create Tickets Bulk

  Create multiple tickets in Zendesk at once (max 100)

• Update Ticket

  Update an existing ticket in Zendesk with support for custom fields

• Update Tickets Bulk

  Update multiple tickets in Zendesk at once (max 100)

• Delete Ticket

  Delete a ticket from Zendesk

• Merge Tickets

  Merge multiple tickets into a target ticket

• Get Users

  Retrieve a list of users from Zendesk with optional filtering

• Get User

  Get a single user by ID from Zendesk

• Get Current User

  Get the currently authenticated user from Zendesk

• Search Users

  Search for users in Zendesk using a query string

• Create User

  Create a new user in Zendesk

• Create Users Bulk

  Create multiple users in Zendesk using bulk import

• Update User

  Update an existing user in Zendesk

• Update Users Bulk

  Update multiple users in Zendesk using bulk update

• Delete User

  Delete a user from Zendesk

• Get Organizations

  Retrieve a list of organizations from Zendesk

• Get Organization

  Get a single organization by ID from Zendesk

• Autocomplete Organizations

  Autocomplete organizations in Zendesk by name prefix (for name matching/autocomplete)

• Create Organization

  Create a new organization in Zendesk

• Create Organizations Bulk

  Create multiple organizations in Zendesk using bulk import

• Update Organization

  Update an existing organization in Zendesk

• Delete Organization

  Delete an organization from Zendesk

• Search

  Unified search across tickets, users, and organizations in Zendesk

• Search Count

  Count the number of search results matching a query in Zendesk

Frequently asked questions