Intercom

Overview

Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.

How to automate Intercom with Sim

1. 01

   Create a free account

   Sign up at sim.ai in seconds. No credit card required. Your workspace is ready immediately.

2. 02

   Add a Intercom block

   Open a workflow, drag a Intercom block onto the canvas, and paste in your Intercom API key.

3. 03

   Configure, connect, and run

   Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.

Workflow templates

Ready-to-use workflows featuring Intercom. Click any to build it instantly.

• Intercom→Intercom→Slack

  Customer feedback analyzer

  Try this workflow →

Supported tools

31 Intercom tools available in Sim

• Create Contact

  Create a new contact in Intercom with email, external_id, or role

• Get Contact

  Get a single contact by ID from Intercom

• Update Contact

  Update an existing contact in Intercom

• List Contacts

  List all contacts from Intercom with pagination support

• Search Contacts

  Search for contacts in Intercom using a query

• Delete Contact

  Delete a contact from Intercom by ID

• Create Company

  Create or update a company in Intercom

• Get Company

  Retrieve a single company by ID from Intercom

• List Companies

  List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.

• Get Conversation

  Retrieve a single conversation by ID from Intercom

• List Conversations

  List all conversations from Intercom with pagination support

• Reply to Conversation

  Reply to a conversation as an admin in Intercom

• Search Conversations

  Search for conversations in Intercom using a query

• Create Ticket

  Create a new ticket in Intercom

• Get Ticket

  Retrieve a single ticket by ID from Intercom

• Update Ticket

• Create Message

  Create and send a new admin-initiated message in Intercom

• List Admins

• Close Conversation

• Open Conversation

• Snooze Conversation

• Assign Conversation

• List Tags

• Create Tag

• Tag Contact

• Untag Contact

• Tag Conversation

• Create Note

• Create Event

• Attach Contact to Company

• Detach Contact from Company

Frequently asked questions